Your Account

Signing in

Open any application in your environment and you'll be taken to the platform sign-in page. Sign in once and you're signed in everywhere — all of your environment's applications share the same session.

First sign-in

Your account arrives with a temporary password, given to you through a separate channel. On first sign-in you must choose your own password (minimum 12 characters with upper case, lower case, and a digit).

In secure (SDE) environments you'll also be asked to set up two-factor authentication: scan the QR code with an authenticator app (FreeOTP, Google Authenticator, Microsoft Authenticator, or similar) and enter the code it shows. From then on, sign-in asks for your password plus the current code from your app.

Changing a password you know

Use the Account Console — from a signed-in session, open the account page (your operator can give you the direct address for your environment) and go to Account security → Signing in → Update password. This works entirely inside the platform; no email involved.

Forgotten password

Depending on how your environment is configured, one of two routes applies:

• Self-service reset — if the sign-in page shows Forgot password?, use it: a reset link is emailed to your registered address.
• Operator-mediated reset — in stricter environments there is no self-service link; instead the sign-in page points at your organisation's support route. Raise a ticket, your identity is verified, and an operator sets a temporary password for you (you'll choose a new one at next sign-in).

Lost authenticator

If you lose access to your two-factor app, use your organisation's support route — an operator verifies your identity and resets your authenticator enrolment so you can set it up again at next sign-in.